Grievances and Complaints - An overview of the CMS, Joint Commission, DNV and OCR Standards Hospitals should know about
Abstract:Grievances and Complaints - An overview of the CMS, Joint Commission, DNV and OCR Standards Hospitals should know about
No hospital wants to receive a statement of deficiencies and plan of correction from the regulatory bodies. Non-compliance with the grievance requirements is the third most problematic area that invites investigation. What if a CMS surveyor shows up at your hospital unannounced? Is your hospital compliant with the all the grievance requirements by CMS, OCR, and the complaint standards by the Joint Commission or your accreditation organization?
Effective management of patient complaints and grievances, can bolster systems and individual performance, and provide quality improvement opportunities.
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