Compliance Requirements for Unauthorized Returns with recently Approved Changes to the Rules

Instructor: Donna K Olheiser
Product ID: 705282
Training Level: Intermediate
  • Duration: 60 Min
In this 60-minute session, the trainer will cover all the recently approved changes and details for returning an unauthorized transaction, including when to use a R10 or an R11 Return Reason Code. Examples used throughout the session will outline these changes, describe their effect on you as a participant in the ACH network, whether you are an RDFI or an ODFI.

recorded version

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Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Feb-2020

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Why Should You Attend:

When a Receiver (account holder) at the RDFI states they have an ACH Entry that is unauthorized, the RDFI will comply with the request and by following the NACHA Operating Rules, send the Entry back as an unauthorized Return Entry. Specific Rules are outlined for this process during this 60-minute session with examples of how and what these changes will mean to the RDFI, the ODFI and the Originator of the ACH Entry being returned.

Details on newly approved changes and options when doing ACH Returns for questionable items that don’t post (R17) and for unauthorized Entries, based on the specific detailed “reason” for the unauthorized Return Entry.

Differentiating between the specific reasons for sending an unauthorized Entry (using R10 or R11) is crucial when sending the right message back to the Originating company to help them further identify the specifics of “why” the Entry is being returned.

Identifying the details and how this additional unauthorized return reason code is being monitored by the ODFI to comply with their reporting requirements (as defined by NACHA) during a phased approach going into 2021, will be covered.

The trainer will use scenario-based examples to make the changes easy to understand and apply to the daily ACH operations tasks. This is a must-attend session, Register Today!

Areas Covered in the Webinar:

  • Identify what an unauthorized transaction is and how this helps you when returning unauthorized transactions
  • List the steps to the entire ACH Return Process – defining each step to remain in compliance with the NACHA Operating Rules
  • List the options for unauthorized ACH Return Reason Codes (R10 & R11)
  • Details on the most recent change to specifying the details of an unauthorized return by adding R11 to further define the “why”
  • Outline the specifics when returning unauthorized ACH Entries regarding timing and details on any paperwork needed
  • Describe the impact to the ODFI Reporting Requirements for R11 going forward during a phased approach in 2020 and 2021

Who Will Benefit:

  • Financial Institution Professionals (New/Current Operations Staff)
  • Banking Operations Managers and Staff
  • Compliance and Risk Professionals
  • Treasury Management Professionals
  • Aspiring and Current AAPs (Accredited ACH Professionals)
  • Company / Business Owners (Originators)
  • Banking Managers/ Supervisors
  • Audit Personnel
Instructor Profile:
Donna K Olheiser

Donna K Olheiser
Owner, Dynamic Mastership, LLC

Donna founded Dynamic Mastership, LLC in December 2014 in an effort to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004). Donna’s experience before founding Dynamic Mastership, includes 9 years' serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.

Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.

Topic Background:

Unauthorized Returns can be confusing and time consuming. As an RDFI you have a right to Returns and when your account holder requests an Entry to be returned because it is unauthorized, are you up to date on the Rules? When sending unauthorized Returns, it is crucial to be in compliance with the NACHA Operating Rules. This session will provide the details on recent changes to the unauthorized return process.

Details from an RDFI returning a questionable item (R17) to returning an Unauthorized Entry with options based on the explicit reason for the unauthorized Return will be covered.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

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