ACH Government Payment Processing - Handling Death Notification Entries (DNEs) and Reclamations

Instructor: Donna K Olheiser
Product ID: 704540
  • Duration: 90 Min
This 90-minute session will discuss details about how processing federal government payments differ from the NACHA Operating Rules. You will learn what the green book is and how this valuable on-line tool will help you with processing DNE’s and government reclamations. Commercial reclamations differ from federal government reclamations; the speaker will cover the difference between the two.

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Oct-2020

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-362-2367


Read Frequently Asked Questions

Why Should You Attend:

Processing ACH payments from the federal government can be challenging. This webinar training will outline details on when account holders are deceased and what your responsibilities are to the federal government if they are receiving benefit payments. The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when handling DNEs (Death Notification Entries) and federal government reclamations. Participants will learn about commercial vs. government reclamations, what the difference is and how to handle each one. Examples used throughout the session will apply the rules discusses to help bring the details to life.

Learning Objectives:

  • Detailed processes on handling Death Notification Entries (DNE’s)
  • Timeframes on returning ACH Entries when account holders are deceased
  • Descriptions of return reason codes to use when returning benefit payments for deceased account holders
  • How to handle and process federal government reclamations
  • Timeframes for responding to government reclamations
  • Difference between commercial and government reclamations

Areas Covered in the Webinar:

  • What is the Green Book?
  • Where is the Green Book located?
  • Where in the Green Book do I find details on DNEs and government reclamations
  • Process on properly handling Death Notification Entries (DNE’s)
  • Process on handling commercial reclamations, timeframes and returns
  • Process on returning deceased account-holders federal government benefit payments

Frequently Asked Questions:

  1. Is a RFDI responsible for sending the balance in the account at the date if date and also the 45-day requirement for a reclamation?
  2. Do we have to send the funds back if the rep payee passes? Even if the funds are for the beneficiary who didn't pass away?
  3. Are stimulus ACH deposits subject to being returned?
  4. If a Federal Direct Deposit does post to a deceased member's account, are we able to place a hold on the funds until we able to process the return?
  5. Are ACH returns with a federal government RTN as the ODFI or RDFI eligible for Same Day ACH?
  6. How will customers be able to identify Same Day ACH transactions on their Federal Reserve accounting statements?
  7. If we use Catalyst Corporate for ACH origination, will Catalyst make files available for release several times a day?
  8. Do we send returns once a day, or should we send them multiple times per day? If once a day, would we wait until the end of the day?

Who Will Benefit:

  • Banking operations managers and staff,
  • Compliance and risk professionals,
  • Treasury management professionals,
  • Aspiring and current AAP’s (Accredited ACH professionals),
  • Banking managers/ Supervisors,
  • Audit and compliance personnel / Risk managers.
Instructor Profile:
Donna K Olheiser

Donna K Olheiser
VP of Education, Dynamic Mastership

Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified Master Trainer with over 14 years’ experience. She has designed and facilitated over 150 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Ms. Olheiser is also an experienced project manager managing education programs for organizations processing electronic payments and developing personalized training programs for financial institutions.

She has over 23 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).

Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Ms. Olheiser’s ability to engage the learner through the entire training event helps the adult learner apply what they’ve learned during and after each training session.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email call +1-888-717-2436 (Toll Free).

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