Conflict Resolution 101

Why Should You Attend:

No one likes conflict, and yet in life, conflict is inevitable. It’s what we do with the conflict situations that ensnare us that matters. Conflict can present an opportunity for insight, learning, and growth when handled well, but be a painful and costly disaster when handled poorly. If you want to discover how to recognize conflict early before it has escalated, and then how to choose a wise response strategy to resolve the conflict, then do sign up for this webinar.

Learning Objectives:

1. Identify conflict as an opportunity for learning
2. Define conflict and use early warning signs to recognize it early
3. Respond using an appropriate conflict-handling strategy
4. Demonstrate an ability to set a positive tone and to listen with the intention to understand
5. Focus on underlying needs to generate potential solutions through brainstorming
6. Consider both standards and alternatives to motivate the resolution of conflict
7. Resolve conflict by following the conflict resolution path
8. Calculate the cost of conflict

Areas Covered in the Webinar:

• Facts and figures on the costs of conflict
• Definition of conflict as distinguished from a dispute (also defined)
• Early warning signs to recognize conflict early
• The five conflict-handling strategies: avoidance, accommodation, competition, compromise and collaboration
• The path to interpersonal conflict resolution
• Listening skills
• Use of I Statements
• The Two-Step: identification of needs before brainstorming
• The role of standards and alternatives in resolving conflict
• Documenting agreements reached

Who Will Benefit:

Managers, Supervisors, Employees, Risk managers who manage employment practices liability insurance (EPLI), in house counsel, chief financial officers, HR Directors, HR Professionals, Purchasing Officers, Negotiators, Employee Relations Specialists

John Ford
Founder, The HR Mediation Academy

John Ford is an experienced workplace mediator based in California who has successfully mediated hundreds of workplace disputes. He is the author of Peace at Work and founder of The HR Mediation Academy. In addition, John has provided soft skills training to thousands of employees at all levels in the workplace, across a wide range of industries. John teaches negotiation at UC Hastings School of Law, mediation to graduate Business and Psychology students at Golden Gate University, and organizational collaboration online through Creighton University. He is a past president of the Association for Dispute Resolution of Northern California (ADRNC), and was the managing editor of www.mediate.com from 2000 to 2011. Currently, he is a member of the Association for Conflict Resolution, ADRNC, the Society for Human Resource Managers (SHRM) and Northern California Human Resource Association (NCHRA).

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