Managing Difficult People and Dealing with Conflict

Instructor: ArLyne Diamond
Product ID: 706467
  • Duration: 60 Min
Attend this webinar to learn how to recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.
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Course "Managing Difficult People and Dealing with Conflict" has been pre-approved by SHRM as eligible for 1 credits and HRCI as eligible for 1 credits towards a participant's recertification upon full completion.

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.

Why Should You Attend:

Working together today is far more complicated than it had been years ago. Not only are we working with our classmates and neighbors, but we are also working with people of different ages, genders and cultures who come to us from all over the world. In addition to these differences, we have personality and character differences – some of which can be quite toxic.

This course is designed to help you recognize and deal with many different types of people. You will learn strategies and workable solutions to deal with mild misunderstandings to serious conflict.

Learning Objectives:

  • You will explore different types of personalities, styles of thinking, and forms of interaction.
  • You will discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter.
  • You will learn to identify types of conflict resolution and when it is best to use each type.
  • You will recognize when it is necessary to refer the dispute to professionals.

Areas Covered in the Webinar:

  • People working together – or far away
  • Multiple Reasons for misunderstanding
  • Decide on appropriate interventions
  • Dealing with Difficult people and solutions
  • From misunderstanding to misbehavior
  • Conflict in the workplace: Causes and Cures
  • Be as benign as possible
  • ADR- Arbitration, Conciliation, Mediation

Who Will Benefit:

  • From Supervisors to Managers, to C-level executives across all industries.
Instructor Profile:
ArLyne Diamond

ArLyne Diamond
Founder and President, Diamond Associates

ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology - and some economics and law as well.) This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.

As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond's clients range from boards of directors and upper management to support staff in many industries, both public and private. This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire.) She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.

She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects, as well as board of directors development, committee and team training.

Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization.

Dr. Diamond taught a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/ Negotiation, Marketing and Leadership and others. She also taught a series of Psychology courses to graduate and undergraduate students.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email customercare@complianceonline.com call +1-888-717-2436 (Toll Free).

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