Problem Solving Using a Combination of Lean, Six Sigma and ISO 9001:2000 Tools

The purpose of this webinar will be to present how Lean - Six Sigma and quality management system problem solving tools have evolved towards a unified approach.

• Understanding why organization is important to effective problem solving
• To show how process improvement techniques and quality management system requirements can be used to compliment and fulfill each other’s requirements
• Direct your organizations decision on whether to follow the ISO certification path or a Lean – Six Sigma training / implementation plan
• Understand how root cause analysis is a key component to both corrective action and a Lean – Six Sigma problem solving approach
• Conserve your organization’s valuable resources by developing a problem solving process that fulfills both sets of requirements

Areas Covered in the seminar:

• Brief description and history of Lean and Six Sigma
• Brief description and history of quality management systems
• Problem solving in Teams
• DMAIC – define, measure, analyze, improve and control
• How the "voice of the customer" is critical to properly using both corrective action and Lean – Six Sigma techniques
• Understanding how to use the corrective action process as required in ISO 9001:2000 clause 8.5.2)
• Discussion of the convergence of quality management systems and process improvement initiatives
• Now you know some basic problem solving tools, – what’s next?

Who Will Benefit:

• Top Management personnel
• Management Review Team members
• Quality Managers
• ISO Management Representatives
• Sales/Customer Service personnel
• Lean – Six Sigma Team Leaders
• Lean – Six Sigma Team Members

Instructor Profile:

Michael A Mathe, is the President and founder of Innovative Quality Services Company, Inc. located in Chardon, Ohio. IQS is a successful training and consulting firm working with organizations around the world in many diverse fields of endeavor including metal forming and metals manufacturing, plastics, electronics, paper products, distribution, aerospace, education and healthcare. Mike is a partner with many Ohio colleges and universities both in the classroom and in their specialized areas of customized training and consulting services.

In addition to the experiences that Mike has undertaken in the 10 years that he has lead and directed IQS, Mike has over 17 years of prior Operations, Manufacturing and Purchasing Management experience.Mike has earned a Bachelor of Arts degree in Economics from Cleveland State University and a MBA from Baldwin-Wallace College.

Previously, he was a Small Business Owner for 25 years. He has been on both sides of the table. He is passionate about improving Efficiencies, Profits, Process Performance, Internal Audits and Customer Satisfaction. He has a unique sense for synthesizing systems and determining Opportunities for Improvement.

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